Customer Service Representative

Montana Employer - Helena, MT

Full-time

Helena, MT

About the position

The Customer Service Representative role involves direct interaction with medical professionals and patients to facilitate effective patient care. The position emphasizes advocacy for chronic patients and is part of an organization that values success and promotes from within.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population.
• Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments.
• Prepare and analyze the billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

Requirements

• High school diploma or GED preferred.
• Proven work experience required.
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
• Multitasking capabilities.
• Computer and technological literacy.
• Positive and professional personal image.