Customer Service Representative

$37,440 - $45,760/Yr

Triton Air Home Services - San Clemente, CA

Full-time - Entry Level

San Clemente, CA

About the position

The Customer Service Representative at Triton Air is responsible for delivering exceptional customer service to clients by addressing inquiries, resolving issues, and providing support related to HVAC products and services. This role emphasizes strong communication skills and the ability to manage multiple tasks efficiently, contributing to the company's reputation for quality service and customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Provide accurate information about HVAC products, services, warranties, and company policies.
• Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Escalate complex issues to the appropriate department or manager when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Offer basic technical support and troubleshooting assistance for HVAC products.
• Guide customers through installation and maintenance procedures for HVAC systems.
• Coordinate with technical support teams for advanced troubleshooting and service calls.
• Ensure the accurate processing of customer orders and their timely fulfillment.
• Monitor order status and communicate updates to customers.
• Manage and update customer accounts and records in the CRM system.
• Provide customers with information about promotions, discounts, and new products.

Requirements

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Familiarity with HVAC systems and terminology is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficient in using customer service software, CRM systems.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Nice-to-haves

• Strong attention to details
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount