Customer Service Representative

$41,683 - $45,864/Yr

EdgeStone Staffing - Billerica, MA

Full-time - Entry Level

Billerica, MA

About the position

The Customer Service Representative at EdgeStone Staffing in Billerica, MA, is responsible for fostering long-term relationships with distributors and customers. This role involves managing the entire order process from purchase order placement to invoicing, ensuring accuracy and timeliness in a fast-paced environment.

Responsibilities

• Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast-paced environment.
• Successfully manage incoming e-mails in personal and group mailboxes, responding with requested information or obtaining necessary information from appropriate internal contacts.
• Collaborate internally and externally to meet and exceed customer expectations.
• Communicate consistently and clearly, in fluent English, with a global customer base.
• Pro-actively seek continuous improvement opportunities.
• Create tracking for and follow up on reported service issues, escalating concerns as needed.
• Create new customer accounts in the ERP system when required.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalent
• 3-5 years of experience in a Customer Service Environment
• Proficiency in Microsoft Office - Word, Excel, Power Point, Outlook, and others
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail with a proven ability to meet deadlines
• Excellent listening skills
• Strong analytical and problem-solving skills
• Strong Team Player
• Accountability Mindset

Benefits

• Full-time position
• Hourly wage between $20.04 - $22.05