Robert Half - Albuquerque, NM

posted 5 days ago

Full-time
Albuquerque, NM
Administrative and Support Services

About the position

The Customer Service Representative (CSR) at Robert Half is responsible for delivering high-quality customer service by addressing a variety of customer inquiries, identifying problems, and providing effective solutions. This role requires the ability to work efficiently in a fast-paced environment while maintaining professionalism and confidentiality. The ideal candidate will be a team player who can also work independently with minimal supervision, demonstrating excellent communication skills and a commitment to customer satisfaction.

Responsibilities

  • Provide quality customer service by addressing customer inquiries and concerns.
  • Identify problems and provide effective solutions to customer issues.
  • Maintain a high level of confidentiality regarding customer information.
  • Handle difficult customer situations with professionalism and patience.
  • Organize and prioritize workload to meet service level thresholds.
  • Interact positively with co-workers and contribute to a team environment.
  • Demonstrate excellent spelling and grammar skills in communication.
  • Multi-task effectively while acquiring extensive product knowledge.
  • Meet designated service level thresholds determined by the company.

Requirements

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Strong typing skills.
  • Demonstrated ability to provide exceptional customer service.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively.
  • High level of professionalism and a positive attitude.
  • Ability to work well in a team environment.
  • Willingness to learn and adapt to new technologies or procedures.
  • Ability to handle difficult client interactions with patience and grace.
  • Ability to work in a fast-paced environment.
  • Must be able to handle confidential information with discretion.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan enrollment
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