Customer Service Representative

Robert Half - Albuquerque, NM

Full-time

Albuquerque, NM

Administrative and Support Services

About the position

The Customer Service Representative (CSR) at Robert Half is responsible for delivering high-quality customer service by addressing a variety of customer inquiries, identifying problems, and providing effective solutions. This role requires the ability to work efficiently in a fast-paced environment while maintaining professionalism and confidentiality. The ideal candidate will be a team player who can also work independently with minimal supervision, demonstrating excellent communication skills and a commitment to customer satisfaction.

Responsibilities

• Provide quality customer service by addressing customer inquiries and concerns.
• Identify problems and provide effective solutions to customer issues.
• Maintain a high level of confidentiality regarding customer information.
• Handle difficult customer situations with professionalism and patience.
• Organize and prioritize workload to meet service level thresholds.
• Interact positively with co-workers and contribute to a team environment.
• Demonstrate excellent spelling and grammar skills in communication.
• Multi-task effectively while acquiring extensive product knowledge.
• Meet designated service level thresholds determined by the company.

Requirements

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong typing skills.
• Demonstrated ability to provide exceptional customer service.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• High level of professionalism and a positive attitude.
• Ability to work well in a team environment.
• Willingness to learn and adapt to new technologies or procedures.
• Ability to handle difficult client interactions with patience and grace.
• Ability to work in a fast-paced environment.
• Must be able to handle confidential information with discretion.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan enrollment