Customer Service Representative

Access Control Systems - Marietta, GA

Full-time - Entry Level

Marietta, GA

Repair and Maintenance

About the position

The Customer Service Representative at Guardian Access Solutions serves as the first point of contact for customers, handling inbound calls and performing various administrative tasks within the Service Department. This role is essential for ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Make all customer calls the #1 priority
• Answer and manage inbound phone calls from customers in a prompt, courteous and professional manner
• Document required service needs information in a clear and concise manner on the service ticket
• Ask appropriate questions and listen actively to identify specific questions or issues from the customer
• Troubleshoot basic service calls
• Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager
• Assist with work order edits
• Acknowledge customer complaints and know when to deescalate a situation
• Maintain a positive, empathetic, and professional attitude toward the customer at all times
• Work as a communication link between techs and customers
• Regular attendance at work and provides appropriate flexibility
• Adherence to safety guidelines and policies
• Other job-related duties as assigned

Requirements

• 2 - 3 years customer service experience, including inbound and outbound call experience
• Experience working with office equipment and a multi-line phone system
• Experience with Microsoft Office Suite
• Previous experience working as a service advisor or in a call center with high call volume is preferred
• Valid Driver's License with a clean driving record
• Ability to understand, speak and write English
• High School diploma, GED or equivalent

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance