Customer Service Representative

$32,240 - $32,240/Yr

Eclipse Massage & Spa - Deer Park, TX

Part-time,Full-time - Entry Level

Deer Park, TX

About the position

The Customer Service Representative at Eclipse Massage & Spa is responsible for providing exceptional customer service while representing the company. This role involves managing client interactions, booking appointments, and ensuring a positive experience for all clients. The ideal candidate will have a cheerful demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• Provide exemplary customer service at all times.
• Greet and acknowledge clients upon arrival and departure.
• Book appointments over the phone and in person.
• Keep track of inventory and manage client check-ins and check-outs.
• Maintain cleanliness of the spa environment.
• Explain services offered and provide tours of the facility.
• Receive and process payments from clients.
• Promote and sell spa services and retail products.
• Manage incoming and outgoing calls effectively.
• Understand and execute opening and closing procedures.

Requirements

• Must be over 21 years old.
• Sales experience required, preferably in a spa or salon setting.
• Bilingual preferred.
• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Trustworthy, organized, reliable, and dependable.

Nice-to-haves

• Spa experience preferred.
• Exceptional selling and promoting skills.
• Self-motivated with a cheerful personality.

Benefits

• On-the-job training
• Employee discount on services (50%) and at-cost retail products
• Flexible schedule