CUSTOMER SERVICE REPRESENTATIVE

$37,440 - $37,440/Yr

Advocacy Solutions - Fort Lauderdale, FL

Full-time - Entry Level

Remote - Fort Lauderdale, FL

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative will play a crucial role in assisting customers with their inquiries and resolving complaints related to Social Security benefits. This remote position requires excellent communication skills, a service-oriented mindset, and the ability to maintain professionalism while interacting with customers. The representative will work Monday to Friday, providing support through various channels and ensuring customer satisfaction.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on services.
• Collect and enter information for services.
• Field customer questions and complaints, forwarding issues to specialists when necessary.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions, including inquiries and complaints.
• Perform other related duties as assigned.

Requirements

• Minimum typing speed of 35 WPM.
• Excellent reading, writing, and verbal communication skills.
• Must have a high school diploma or GED.
• Two years of telephone customer service or previous call center experience required.
• Proficient computer skills with the ability to learn new software.
• Ability to sit for long periods and work on a computer.
• Must pass a background check and typing test.

Nice-to-haves

• Associate degree preferred.
• Experience using computers and performing data-entry functions.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off