Customer Service Representative

AppleOne - Pineville, NC

Full-time - Entry Level

Pineville, NC

Administrative and Support Services

About the position

We are seeking an experienced Customer Service Representative to join our team in Pineville, NC. This full-time, in-office role is designed for individuals with prior call center experience who excel in a fast-paced environment. The representative will be responsible for providing exceptional service to customers, addressing inquiries, and resolving issues efficiently.

Responsibilities

• Respond to high volumes of customer inquiries via phone, ensuring a positive experience for each customer
• Assist customers by answering questions, resolving issues, and providing product or service information
• Accurately document customer interactions and maintain organized records
• Collaborate with internal teams to address complex issues and provide timely resolutions
• Meet established performance targets and contribute to overall team goals

Requirements

• Prior experience in a call-center or high-volume customer service role
• Strong communication skills with a focus on active listening and empathy
• Ability to manage multiple tasks and maintain a calm, professional demeanor under pressure
• Proficiency in Microsoft Office and experience with customer service software preferred
• High school diploma or equivalent required

Benefits

• Major medical
• Dental
• Vision
• 401k
• Statutory sick pay where required