Customer Service Representative

$31,200 - $41,600/Yr

Basset Heating & Air Conditioning - Fountain, CO

Full-time - Entry Level

Fountain, CO

Specialty Trade Contractors

About the position

The Customer Service Representative at Basset Heating and Air serves as the first point of contact for customers, ensuring that their needs are met with professionalism and efficiency. This role involves managing customer interactions, scheduling appointments, and maintaining accurate records to facilitate seamless service delivery. The representative plays a crucial role in enhancing customer satisfaction and supporting the company's commitment to high-quality service.

Responsibilities

• Answer inbound calls from customers in a professional manner while maintaining a positive demeanor.
• Efficiently book jobs and schedule appointments, prioritizing based on urgency and availability.
• Manage customer interactions and record detailed notes into our CRM system to ensure clear communication and continuity within the team.
• Work closely with dispatch and service departments to communicate customer needs and expectations.
• Address and resolve customer inquiries, escalate issues as necessary, and follow up to ensure resolution and customer satisfaction.
• Participate in training sessions to stay updated on industry practices and company policies.

Requirements

• Proven experience in customer service or a similar role.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High proficiency in using CRM software and other computer systems.
• A commitment to delivering high-quality customer service and contributing to team success.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and positive work environment focused on teamwork and employee wellness.