Robert Half - Concord, MA
posted 2 months ago
Full-time - Entry Level
Concord, MA
Administrative and Support Services
About the position
The Customer Service Representative role in Concord, Massachusetts, involves assisting students with inquiries, managing communication methods, and ensuring efficient administrative operations. This position is contract-to-hire and requires a proactive approach to support students throughout their educational journey.
Responsibilities
- Fielding inquiries from new and existing aviation students, offering guidance on financial aid processes via in-person, phone, and email interactions.
- Managing the setup of iPads for students and providing necessary technical support.
- Maintaining accurate records of each student, ensuring all details are up-to-date through regular follow-ups.
- Collaborating with a team of customer service representatives based in different locations to provide comprehensive support to students.
- Facilitating the orientation and graduation processes for students, ensuring all necessary protocols are followed.
- Directing students to appropriate departments as needed for specialized assistance.
- Handling a high volume of work and multitasking effectively to meet deadlines and maintain service standards.
- Utilizing Microsoft Office products and Google Suite for administrative tasks and communications.
- Assisting in the organization of new classes every 10 weeks and ensuring all related administrative tasks are handled efficiently.
- Ensuring a smooth transition for new students into the program, providing necessary assistance and guidance.
Requirements
- Minimum of 1 year experience in a similar role
- Proficiency in Microsoft Excel and Microsoft Word
- Experience in Data Entry and Order Entry
- Ability to handle both inbound and outbound calls
- Previous experience in a call center customer service role
- Excellent customer service skills
- Ability to handle email correspondence professionally and effectively
- Experience scheduling appointments
- Ability to answer inbound calls and provide assistance to customers
- Must be able to work in a team environment.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
