Customer Service Representative

$37,440 - $41,600/Yr

Softwareone

Full-time - Entry Level

Remote

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role at One Inc is an entry-level position focused on providing exceptional customer service and technical support. The representative will assist customers with inquiries, troubleshoot issues, and ensure customer satisfaction while maintaining a positive and professional demeanor. This position is remote and requires effective communication across various channels.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary.
• Knowledgeable in our products and services.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Requirements

• High School Diploma/GED equivalent.
• Strong interest in exceeding customer expectations.
• Detail-oriented with a focus on customer service.

Nice-to-haves

• Action Oriented
• Growth Mindset
• Positive Outlook
• Problem Solver
• Self-starter
• Demonstrates Ethical Behavior
• Strong Drive
• Team Player
• Supportive & Adaptable to Change
• Commitment to Personal & Professional Development

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Work/life balance
• Opportunities for internal promotion