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Customer Service Representative
Farmers Insurance - Edmond, OK
posted 2 months ago
About the position
Farmers Insurance is seeking a Customer Service Representative in Edmond, Oklahoma, who will serve as the first point of contact for customers. This role emphasizes excellent customer service and requires a detail-oriented, professional, and friendly individual. The representative will handle multiple phone lines, greet visitors, draft letters and reports, and perform various clerical duties. The ideal candidate will possess a positive attitude and a welcoming demeanor, contributing to the company's commitment to making a difference in people's lives every day.
Responsibilities
- Process customer policy change requests.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Present and explain insurance policy options based upon prospective client needs and their personal goals.
- Cross-sell insurance products.
Requirements
- Confident, self-starter who works well independently.
- Ability to multi-task effectively.
- Great customer service skills.
- Strong work ethic and leadership skills.
- Strong communication skills.
Benefits
- Monthly Base Salary + Bonus Opportunities
- Career Growth Opportunities
- Evenings Off
- Mon-Fri Schedule
