Mohawk Industries - Oklahoma City, OK
posted 2 months ago
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective of this role is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. This includes processing sales orders and resolving customer product or service issues. In this role, you will provide customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment. You will handle a high volume of inbound calls using ACD (Automated Call Distribution) and be responsible for keying in orders, processing faxes, and preparing reports. Additionally, you will interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Responding to customer needs and participating in special projects while performing additional duties as required will also be part of your responsibilities.