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Customer Service Representative
Staffing Solutions Enterprises - Brecksville, OH
posted 2 months ago
About the position
The Customer Service Representative role at Staffing Solutions Enterprises is a contract-to-hire position based in Brecksville, OH, focused on providing exceptional customer service in the medical device industry. The representative will be responsible for processing orders, managing customer inquiries, and ensuring accurate order entry and fulfillment. This position requires strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.
Responsibilities
- Receive purchase orders and enter sales orders into the ERP database Microsoft Dynamics.
- Ensure accuracy of order entry, shipping, and billing information for each order.
- Verify product, price, freight terms, credit terms, and other conditions of sale.
- Manage time effectively and enter a large volume of orders promptly.
- Respond to customer inquiries via email and phone, providing product information and support.
- Set up new customers in the ERP system and verify tax status.
- Coordinate credit applications and tax exemption forms with accounting.
- Research and navigate resources to locate answers for customer inquiries.
- Effectively manage incoming calls from buyers and direct customers.
- Handle complaints or returns from customers and ensure timely resolution.
- Troubleshoot customer product issues over the phone after training.
Requirements
- High School Diploma or GED.
- 3 years of customer service experience in a B2B or consumer/distribution environment.
- Proficient communication, organization, and computer skills.
- Experience with ERP systems, particularly Microsoft Dynamics, is preferred.
- Strong phone contact handling skills and active listening abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Detail-oriented with a strong work ethic and team player mentality.
Nice-to-haves
- Prior experience with Microsoft Dynamics ERP system is a plus.
Benefits
- Temp-to-hire opportunity
- Competitive hourly wage starting from $20 per hour
