Customer Service Representative

$37,440 - $43,680/Yr

Robert Half - Boise, ID

Full-time - Entry Level

Boise, ID

Administrative and Support Services

About the position

The Customer Service Representative role at Robert Half in Boise, Idaho, is a short-term contract position focused on ensuring the accuracy and completeness of customer files. The representative will engage in communication with various parties to verify documentation and maintain adherence to company policies and procedures.

Responsibilities

• Review and validate customer files for completeness and accuracy
• Identify files that need further review or escalation and seek assistance when necessary
• Document review processes and correspondence within the application portal
• Communicate with applicants, staff, and vendors to obtain and verify necessary documentation
• Respond to inquiries from applicants about policies and procedures and inform them about their approval status
• Maintain ongoing communication with the team to ensure files are processed according to policies and procedures
• Participate in team meetings and trainings regularly
• Adhere to privacy policies when handling Personally Identifiable Information and sensitive information
• Maintain accurate documentation of customer files
• Represent the organization professionally both internally and externally.

Requirements

• Strong attention to detail
• Excellent communication skills
• Ability to work collaboratively in a team environment
• Proficient in using computer applications and documentation tools
• Experience in customer service or related field is preferred.

Nice-to-haves

• Familiarity with privacy policies and handling sensitive information
• Previous experience in a contract or temporary role

Benefits

• Competitive hourly wage of $18.00 - $21.00
• Short-term contract employment opportunity