Customer Service Representative

Applied Industrial Technologies - Weirton, WV

Full-time - Entry Level

Weirton, WV

Fabricated Metal Product Manufacturing

About the position

The Customer Service Representative at Applied Industrial Technologies plays a crucial role in providing expert assistance to customers, helping them find the right parts and solutions for their needs. This position goes beyond traditional customer service roles by fostering ongoing business relationships and ensuring customer satisfaction, particularly during critical equipment breakdowns. The role also offers opportunities for career growth into sales or management positions.

Responsibilities

• Assist customers by phone and in person at our facility
• Help customers get the parts they need
• Interact extensively with customers to clarify their needs, research, and recommend parts
• Meet / exceed monthly sales goals while increasing customer satisfaction
• Provide quotes
• Take orders
• Provide post order service
• Physically measure specs on a wide variety of parts

Requirements

• Minimum 6 months of customer service experience
• Mechanical and mathematical aptitude
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly Excel
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred
• Knowledge of industrial distribution products and hydraulics, preferred

Benefits

• Base salary and bonus opportunities
• Health, vision, and dental coverage
• 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities