Customer Service Representative

$33,280 - $33,280/Yr

Marriott International - Wichita, KS

Full-time - Entry Level

Remote - Wichita, KS

10,001+ employees

Accommodation

About the position

The Customer Service Representative role at Marriott International involves providing exceptional service to customers from around the world, assisting with reservations, and ensuring a seamless experience for guests. This position is integral to supporting Marriott's vision of becoming the favorite travel company globally, with responsibilities that include managing customer inquiries, processing reservations, and maintaining communication with various stakeholders.

Responsibilities

• Provide customer service to guests from various parts of the world during their travels.
• Create a simple experience for customers, generating brand loyalty and responding to inquiries about property facilities and services.
• Process reservation requests and respond to basic customer service inquiries from loyal customers.
• Identify guests' reservation needs and implement sales techniques to maximize revenue.
• Ensure compliance with company policies and procedures regarding special requests and loyalty guidelines.
• Assist and guide customers in problem resolution while maintaining open communication with Marriott properties and related contacts.
• Maintain a professional appearance and protect the privacy of proprietary information.
• Welcome and assist all guests according to company standards, anticipating their service needs.
• Develop and maintain positive working relationships with others, supporting team goals and responding appropriately to employee concerns.
• Ensure compliance with quality expectations and standards.

Requirements

• High school diploma or equivalent (GED) is preferred.
• No prior related work experience is required.
• No supervisory experience is required.

Benefits

• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Paid training
• Retirement plan
• Vision insurance