Customer Service Representative

$39,520 - $41,600/Yr

Managed Staffing - Franklin, MA

Full-time - Entry Level

Franklin, MA

Administrative and Support Services

About the position

The Customer Service Representative role is focused on resolving customer service and billing complaints, ensuring customer satisfaction through effective communication and problem-solving. This position requires strong interpersonal skills and the ability to manage customer inquiries efficiently while maintaining accurate records of interactions.

Responsibilities

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements

• Verbal and written communication skills
• Attention to detail
• Customer service skills
• Interpersonal skills
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.