Customer Service Representative

$31,200 - $31,200/Yr

Bank Of Utah - Layton, UT

Part-time - Entry Level

Layton, UT

Credit Intermediation and Related Activities

About the position

The Customer Service Representative (CSR) at Bank of Utah plays a crucial role in establishing and maintaining strong relationships with customers. Under the guidance of the Customer Service Manager, the CSR is dedicated to delivering exceptional customer experiences by addressing a wide range of financial service needs. This position also involves leading the branch team to achieve branch goals while adhering to banking policies and compliance regulations.

Responsibilities

• Promote and represent the bank to current and potential customers, employees, and vendors in a professional manner.
• Develop strong relationships with customers by understanding their financial needs and providing appropriate solutions.
• Encourage a positive working environment that aligns with the bank's cultural beliefs.
• Perform routine and complex transactions, including deposits, withdrawals, and account maintenance, while ensuring cash security and accuracy.
• Maintain expert knowledge of the bank's products and services, promoting them to customers and converting service opportunities to sales.
• Proactively address customer service issues and troubleshoot online and mobile banking problems.
• Stay updated on banking regulations and complete required compliance training.
• Participate in meetings and training sessions for professional development.

Requirements

• Previous customer service experience.
• Basic computer skills and proficiency in Microsoft Office Suite.
• High School Diploma or equivalent required.
• Previous cash handling experience preferred.

Benefits

• Part-time work schedule
• Competitive hourly wage of $15