Geico - Southwest Houston, TX

posted 4 days ago

Full-time - Entry Level
Southwest Houston, TX
Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO in Katy, TX, is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for policyholders, addressing their inquiries regarding billing, making policy changes, and providing recommendations. The role emphasizes delivering personalized service that highlights the value of GEICO's insurance offerings, with ample opportunities for career growth.

Responsibilities

  • Answer billing questions from customers.
  • Make policy changes as requested by policyholders.
  • Provide recommendations to customers regarding their insurance needs.
  • Deliver personalized customer service to demonstrate the value of being insured by GEICO.

Requirements

  • Experience providing outstanding customer service.
  • Solid computer and multi-tasking skills.
  • Ability to effectively communicate, verbally and in writing.
  • Ability to work comfortably in a fast-paced, high-volume call center environment.
  • Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.

Nice-to-haves

  • Bilingual candidates preferred.

Benefits

  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures
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