Customer Service Representative

Fidelity Bank & Trust - Dubuque, IA

Part-time

Dubuque, IA

Credit Intermediation and Related Activities

About the position

As a Customer Service Representative at Fidelity Bank & Trust, you will be a key member of the team, responsible for delivering exceptional customer service and providing financial solutions to clients. This role offers a dynamic opportunity within the banking industry, with a focus on customer interaction, transaction processing, and compliance with banking regulations.

Responsibilities

• Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.
• Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.
• Stay informed about products and services to effectively educate customers and recommend appropriate solutions.
• Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.
• Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

Requirements

• Customer service experience
• Excellent customer service and communication skills
• Bank teller/financial institution experience preferred
• Knowledge of banking procedures, policies, and regulations is a plus
• Proficiency in handling cash and conducting financial transactions
• Ability to work in a fast-paced environment with attention to detail and accuracy
• Familiarity with Microsoft Office Suite.

Nice-to-haves

• Willingness to learn and be trained in the role.

Benefits

• Professional development and advancement opportunities
• Collaborative work environment
• Competitive benefits for part-time employees
• Culture of innovation in the banking industry