Customer Service Representative

Robert Half - West Des Moines, IA

Full-time - Entry Level

West Des Moines, IA

Administrative and Support Services

About the position

Robert Half is seeking a Customer Service Representative for a long-term contract position in the West Des Moines area. The role involves updating and researching client annuity information, managing inbound and outbound customer service calls, and ensuring accurate data entry. This position is crucial for maintaining high-quality customer service in the Life insurance industry.

Responsibilities

• Accurately process and maintain customer annuity records.
• Handle inbound and outbound customer service calls with a strong sense of follow-through.
• Conduct thorough research on client annuity information during tax season.
• Demonstrate strong data entry skills, prioritizing accuracy.
• Navigate between multiple screens to deliver quality customer service.

Requirements

• Minimum of 1 year experience in a customer service role, preferably within the insurance industry.
• Proficiency in answering inbound calls and handling both inbound and outbound calls.
• Experience in a call center environment, delivering high-quality customer service.
• Strong data entry skills with an emphasis on accuracy and efficiency.
• Familiarity with email correspondence, capable of drafting and responding to emails in a professional manner.
• Display intermediate computer skills, particularly in Microsoft Excel and Microsoft Word.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan