Customer Service Representative

$41,600 - $41,600/Yr

Greentec Auto - Kansas City, KS

Full-time - Entry Level

Onsite - Kansas City, KS

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Customer Service Representative at Greentec Auto is responsible for managing customer support and warranty claims for hybrid and electric vehicle battery rebuilding services. This role involves direct communication with customers to process warranty claims efficiently and effectively, ensuring a high level of customer satisfaction.

Responsibilities

• Handle customer support and warranty claims from previous customers.
• Answer customer phone calls and gather necessary information for warranty processing.
• Provide excellent customer service and maintain a professional demeanor.
• Utilize basic computer skills to manage customer information and claims.
• Organize and maintain records related to customer interactions and claims.

Requirements

• Bilingual proficiency in English and another language.
• 1 year of customer support experience, preferably in a related field.
• Strong organizational skills and attention to detail.
• Basic computer skills and familiarity with phone etiquette.
• Excellent customer service skills and a friendly phone presence.

Nice-to-haves

• Previous automotive experience is a bonus.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching