Customer Service Representative

$33,280 - $33,280/Yr

Cabildo Staffing - Kenner, LA

Full-time - Entry Level

Kenner, LA

Administrative and Support Services

About the position

The Customer Service Representative at Cabildo Staffing is responsible for receiving and processing customer calls, serving as the primary point of contact for customer inquiries, and resolving issues effectively. This role involves collaborating with a team to enhance customer service functions and meet call center objectives, ensuring a high level of customer satisfaction.

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by offering high-level customer service and alternatives to cancellation requests.
• Averages answering approximately 100 inbound calls per day.
• Averages answering calls in fewer than 12 seconds.
• Establishes understanding of customer needs, issues, and requests.
• Identifies opportunities to cross-sell additional products and services.
• Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates complex issues.
• Serves as the customer's advocate by solving problems on the customer's behalf.
• Supports other service lines when required.
• Uses Tower system to gather information and update customer records.
• Completes cross-training with other departments.
• Strives to meet or exceed service and operational goals established for the call center.

Requirements

• Previous customer service experience required (2 years).
• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written, and analytical skills.
• Computer proficiency in MS Office and strong typing skills.
• Ability to multitask and react well under pressure.
• Ability to identify and resolve problems in a timely manner.
• Ability to prioritize and plan work activities.
• Ability to work efficiently both independently and as a team.
• Ability to adapt to frequent changes in the work environment.

Nice-to-haves

• Experience in a call center environment (1 year).
• Typing experience (1 year).
• Phone etiquette experience (1 year).

Benefits

• $16/hour pay rate
• Full-time contract position
• 40 hours per week, Monday - Friday, 8am-5pm