Chubb - Smyrna, GA
posted 24 days ago
Full-time - Entry Level
Smyrna, GA
Insurance Carriers and Related Activities
About the position
The Customer Service Representative at StreamLabs, a Chubb company, plays a crucial role in providing exceptional service to clients and contractors. This position involves matching clients with appropriate water leak detection solutions and coordinating the installation of these products. The ideal candidate thrives in a fast-paced environment, is passionate about technology, and is dedicated to delivering an outstanding client experience.
Responsibilities
- Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment.
- Navigate multiple systems/applications to research and resolve customer inquiries.
- Document interactions and follow up with customers as needed.
- Work effectively in a team environment using professional interpersonal and communication skills.
- Comply with corporate policies and internal business processes while meeting service performance and quality standards.
Requirements
- High school diploma or GED
- 2-4 years of customer service experience
- Proficiency with Microsoft Office, specifically Word and Excel
- Strong oral and written communication skills
- Proven organizational skills and ability to multi-task
- Ability to work independently, as well as in a team environment
- Experience handling multiple priorities within established time constraints.
