Customer Service Representative

$70,720 - $70,720/Yr

KINK3D - Berkeley, CA

Full-time - Entry Level

Berkeley, CA

About the position

The Customer Service Representative at KINK3D is responsible for providing high-quality customer service primarily through email communication. This role requires a passion for customer service, an understanding of intimate subjects, and the ability to engage with customers in a warm and professional manner. The position also involves some order fulfillment tasks and requires adaptability in a dynamic work environment.

Responsibilities

• Provide high-touch, friendly customer service over email, focusing on kink and chastity topics.
• Moderate and engage with the community on sub-Reddits.
• Create, adjust, cancel, and look up orders on Shopify.
• Perform physical pick and pack tasks as needed.
• Process, verify, and ship orders using multiple digital systems.
• Prepare shipping materials, including folding boxes and applying stickers.

Requirements

• 1 year of customer service experience, preferably in a written format.
• Strong writing skills and ability to convey complex ideas clearly.
• Familiarity with digital web apps such as Google Workspace, Help Scout, Shopify, and Slack.
• Comfortable discussing bodies, sexuality, and kink in a professional manner.
• Vaccinated for COVID-19.

Nice-to-haves

• Ability to type a minimum of 60 words per minute.
• Familiarity with the Shopify e-commerce platform.
• Experience with Reddit moderation.
• Experience on small customer service teams with a focus on email.

Benefits

• Health insurance (company pays 100% of Silver plan for employee)
• 401(k) after 90 days
• Paid time off
• Sick time
• Weekly staff lunches
• Well-stocked break room