Customer Service Representative

$31,200 - $41,600/Yr

JCP Apex Group LLC - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

About the position

The Customer Service Representative (CSR) at JCP Apex Group LLC is responsible for acting as a liaison between the company and its customers. The role focuses on providing product and service information, resolving customer issues, and ensuring high levels of customer satisfaction. The ideal candidate is enthusiastic about helping customers, possesses strong communication skills, and is adept at problem-solving.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits

• 401(k)
• Paid time off