Customer Service Representative

About the position

As a Customer Service Representative at XPO, you will be responsible for assisting customers with inquiries, processing shipments, and performing general clerical duties. You will work in a fast-paced environment and be required to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery. The position offers a variety of shifts, including days, evenings, nights, and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Requirements

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Nice-to-haves

• Transportation experience
• Excellent verbal and written communication skills

Benefits

• Pay starts at $20.10
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance