Customer Service Representative

$45,760 - $58,240/Yr

Ram Mounts - Seattle, WA

Full-time - Entry Level

Seattle, WA

General Merchandise Retailers

About the position

The Customer Service Representative at National Products is responsible for providing exceptional support to customers by diagnosing and troubleshooting issues, ensuring a professional and friendly interaction. The role emphasizes proactive problem-solving and effective communication to enhance the overall customer experience.

Responsibilities

• Interacts directly and courteously with customers, primarily by telephone or email.
• Directs unresolved issues to the appropriate resource for resolution.
• Records details of actions taken into the ERP and CRM systems as applicable.
• Analyzes transactions and corrects errors to ensure accuracy of customer records.
• Researches customer records to track order status and fulfillment.
• Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
• Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
• Performs associated duties as assigned by supervisor.
• Serves as an internal resource to support Inside and Regional Sales Teams.
• Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.

Requirements

• Minimum 5 years of experience working with customers to evaluate their needs.
• Track record of reliability and follow through with great communication skills.
• Experienced with MS Office Suite, MS Outlook, and customer order entry.

Nice-to-haves

• Associate degree preferred.

Benefits

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts