Robert Half - Richmond, VA

posted 6 days ago

Full-time - Entry Level
Richmond, VA
Administrative and Support Services

About the position

The Customer Service Representative role at Robert Half is a short-term contract position based in Richmond, Virginia, primarily focused on providing exceptional customer service within a call center environment. The representative will handle inbound calls, manage customer inquiries, execute data entry tasks, and ensure high customer satisfaction through effective communication and problem resolution.

Responsibilities

  • Serve as the primary point of contact for customers, answering inbound calls and responding to inquiries in a timely manner.
  • Ensure excellent service standards and maintain high customer satisfaction.
  • Execute data entry tasks with accuracy, ensuring customer information is correct and up-to-date.
  • Manage customer communication via email correspondence, ensuring all queries are addressed and resolved.
  • Handle inbound and outbound calls professionally, providing detailed information as required.
  • Utilize Microsoft Excel and Microsoft Word for various administrative tasks.
  • Accurately process order entries and schedule appointments as needed.
  • Monitor customer accounts and take necessary actions based on account status.
  • Process credit card payments and handle any related inquiries.

Requirements

  • Proficiency in handling inbound and outbound calls in a call center environment
  • Demonstrated customer service skills with the ability to resolve queries and issues efficiently
  • Experience in data entry tasks with high levels of accuracy and attention to detail
  • Ability to manage email correspondence effectively and professionally
  • Proficiency in Microsoft Excel and Word for managing and processing data
  • Experience in order entry and processing, ensuring accuracy and timeliness
  • Ability to schedule appointments accurately and manage multiple schedules
  • Experience in processing credit card payments securely and confidentially
  • Strong communication skills, both verbal and written
  • Ability to work in a team and collaborate effectively with colleagues
  • Demonstrated ability to handle high-pressure situations and maintain composure.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
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