Bowtech Archery - Eugene, OR
posted 2 months ago
Pure Archery Group and its family of brands, including Bowtech, are leaders in the archery industry! Bowtech, Inc., headquartered in Eugene, Oregon, is a widely recognized archery products leader that uses innovative technology and design to manufacture and market high-quality archery products in the US and Canada. Our products are sold at major sporting goods retailers as well as more than 1,000 independent dealers in the US, Canada, and by select international distributors. We love teamwork and have a brand-new leadership team that started in mid-2019 that is wholly focused on building a great work environment and truly being the best archery supplier in the industry! If you have a passion for the outdoors and our products and want to join a team of individuals striving towards innovation in the archery industry, consider applying! As a Customer Service/Warranty Support Agent, you will work under the direct supervision of the Customer Service/Warranty Manager. Your primary purpose will be to assist customers and dealers with technical questions, orders, and other product-related activities, including all warranty and service inquiries. You will be responsible for receiving and responding to phone calls and emails covering a variety of questions and requests from dealers and end consumers regarding the BOWTECH family of products. You will partner with the sales team for dealer growth and support, collect detailed information categorizing requests to determine the method of resolution, and enter details of phone call requests and inquiries into the computer system. In this role, you will exercise sound professional judgment and use your technical knowledge for the analysis of problems to provide appropriate advice over the phone. You will also work with the Bowtech legal team to facilitate injury-related cases, process incoming bows for service, and respond calmly and professionally in high-demand situations. Your ability to remain on task and kind in stressful situations will be crucial, especially when dealing with upset customers or managing multiple tasks. You will also be responsible for taking orders and payment information from dealers and working with Parts Fulfillment to prioritize orders in a timely fashion. Keeping your work area clean and organized while following department safety rules and operating procedures will be essential to your success in this position.