Customer Service Representative

$37,440 - $41,600/Yr

Richard K Hatch - Salem, CT

Part-time - Entry Level

Salem, CT

About the position

The Customer Service Representative role involves providing clerical and customer service support in a fast-paced office environment. The position requires a self-motivated individual who is ready to learn and work as part of a team. The representative will handle various tasks including phone communication, record-keeping, and scheduling, while contributing to a culture of excellence and continuous improvement within the company.

Responsibilities

• Answering and transferring phone calls, receiving mail and packages, and dispersing them appropriately.
• Updating records, filing materials, and searching for files.
• Preparing reports by selecting data from records or statistics, and checking records for accuracy.
• Scheduling appointments for maintenance and service calls, conferences, and meetings.
• Writing and organizing tentative postcard maintenance appointments, real estate transactions, and new homeowner packets.
• Preparing schedules, correspondence, documentation, and other materials, such as paper copies and emails.
• Ordering, purchasing, and invoicing office supplies.
• Performing miscellaneous office tasks as necessary.
• Shared housekeeping of office space.
• Changing the outdoor sign weekly.

Requirements

• 2 years of experience in Microsoft Excel.
• 2 years of experience in phone etiquette.
• 2 years of experience in Microsoft Word.
• Reliable transportation year-round.
• Ability to commute to Salem, CT 06420.
• Ability to relocate to Salem, CT 06420 before starting work.

Nice-to-haves

• Experience in customer service or clerical duties.
• Familiarity with FieldEdge Software.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance