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Customer Service Representative
$33,280 - $33,280/Yr
Foundever - Big Stone Gap, VA
posted 3 months ago
Full-time - Entry Level
Big Stone Gap, VA
10,001+ employees
Administrative and Support Services
About the position
The position at Foundever involves providing exceptional customer service through inbound calls, chat, and email communications. The role is focused on resolving customer inquiries and complaints while navigating multiple systems and tools. This on-site position requires strong communication skills and a problem-solving attitude, with opportunities for career advancement within the company.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills
- Problem-solving abilities
- Ability to work independently and as part of a team
- Must be 18+ years of age
- High school diploma or GED equivalent
- Must pass a background check
Benefits
- 100% Paid Professional Training
- Pay: $16/hr with opportunities up to $18+
- Medical, Dental, Vision and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
