Customer Service Representative

Eurmax Canopy - El Monte, CA

Full-time - Mid Level

El Monte, CA

Apparel Manufacturing

About the position

The Customer Service Representative (CSR) position at Eurmax in El Monte, CA, involves assisting e-commerce customers by providing product and service information and resolving technical issues. The role is situated in a fast-paced, team-oriented environment, requiring effective communication and problem-solving skills to enhance customer experience.

Responsibilities

• Manage a high volume of customer service calls, emails & voicemails
• Take incoming calls from new and existing customers in a professional manner
• Provide information to customers including verifying requests, answering questions, and offering assistance
• Serve as a liaison between incoming calls to our Business Development Associates
• Identify and implement customer experience process improvements
• Oversee the company's Amazon orders and return authorizations via phone or email
• Additional projects as required.

Requirements

• 2-5 years of related customer or client service experience
• Retail/Consumer products experience is ideal
• Degree preferred, but not required
• Comfortable interacting with people at all levels on the phone and in person