Customer Service Representative

About the position

The Customer Service Representative at Myers Aubrey Company, LLC is responsible for managing customer purchase orders and ensuring a seamless order processing experience. This role involves close collaboration with the sales team to convert customer quotes into orders, verify order accuracy, and maintain communication with customers regarding their order status. Strong data entry skills and proficiency in Microsoft Outlook are essential for success in this position.

Responsibilities

• Review customer POs and match them with sales quotes to ensure accuracy in part numbers, pricing, and other order details.
• Process customer orders by converting sales quotes into purchase orders.
• Verify all order details, including part numbers and pricing, before processing orders.
• Create and submit POs to the factory to fulfill customer orders at the correct price.
• Communicate with customers by sending order acknowledgments, confirming expected ship dates, and ensuring all details are correct.
• Collaborate with the sales team to address any technical questions or issues related to the orders.
• Manage emails and maintain accurate records of all orders and correspondence.
• Use company-specific software for order entry and processing.
• Prioritize and manage multiple orders simultaneously, maintaining a high level of accuracy.

Requirements

• Strong attention to detail and organizational skills.
• Experience with data entry and maintaining accurate records.
• Proficiency with Microsoft Outlook is required.
• Ability to learn company-specific software for order processing.
• Strong written communication skills for customer correspondence.
• Ability to work independently and handle multiple tasks efficiently.

Nice-to-haves

• Previous experience in a customer service or order processing role is a plus.
• Experience working with sales teams in a fast-paced environment.
• Familiarity with order processing systems and supply chain procedures.