Flex-Staff - Eau Claire, WI

posted 4 days ago

Full-time - Entry Level
Eau Claire, WI
Administrative and Support Services

About the position

The Customer Service Representative position is a full-time role focused on providing exceptional support to customers of a local e-commerce client. The representative will engage with customers through various communication channels, process orders, and maintain accurate records of customer interactions. This role emphasizes teamwork and collaboration to ensure high-quality service and customer satisfaction.

Responsibilities

  • Process orders.
  • Work with customers via phone, email, and live chats.
  • Log customer service conversations in the client's CRM system.
  • Gain a good understanding of the client's products through training.
  • Collaborate with team members to align strategies and achieve goals.
  • Respond to product reviews and resolve customer issues or questions.

Requirements

  • Excellent verbal and written communication skills.
  • Ability to calmly resolve issues with unhappy customers.
  • Good computer and typing skills.
  • Eagerness to learn company-specific software programs.
  • Willingness to learn about the company's business and products.
  • Ability to multi-task and work in a fast-paced environment.
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