Customer Service Representative

$41,600 - $52,000/Yr

Flex-Staff - Eau Claire, WI

Full-time - Entry Level

Eau Claire, WI

Administrative and Support Services

About the position

The Customer Service Representative position is a full-time role focused on providing exceptional support to customers of a local e-commerce client. The representative will engage with customers through various communication channels, process orders, and maintain accurate records of customer interactions. This role emphasizes teamwork and collaboration to ensure high-quality service and customer satisfaction.

Responsibilities

• Process orders.
• Work with customers via phone, email, and live chats.
• Log customer service conversations in the client's CRM system.
• Gain a good understanding of the client's products through training.
• Collaborate with team members to align strategies and achieve goals.
• Respond to product reviews and resolve customer issues or questions.

Requirements

• Excellent verbal and written communication skills.
• Ability to calmly resolve issues with unhappy customers.
• Good computer and typing skills.
• Eagerness to learn company-specific software programs.
• Willingness to learn about the company's business and products.
• Ability to multi-task and work in a fast-paced environment.