CUSTOMER SERVICE REPRESENTATIVE

JBS Foods • Pittsburg, TX

320d

About The Position

The Customer Service Representative will own and manage assigned accounts, which includes processing daily orders received. The role requires coordination with various departments such as Production Planning, Inventory Control, Warehousing, Transportation, Quality Assurance, Research and Development, Sales, and the customer as necessary.

Requirements

• Typically requires an Associate's Degree in a related field or additional related work experience in lieu of the education requirement.
• 1-3 years' experience in a customer service related position.

Nice To Haves

• Exceptional practical and critical thinking skills.
• Professional telephone skills.
• Ability to work in a fast-paced environment.
• Strong written and verbal communication skills.
• Efficient and detail-oriented.
• Ability to evaluate.
• Able to maintain a positive attitude while dealing with multiple tasks.
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.

Responsibilities

• Perform efficiently and effectively using practical and critical thinking skills with follow through on all details in a fast-paced, customer-focused environment.
• Maintain a current and accurate procedures manual detailing the processing requirements for each assigned account.
• Maintain knowledge of each customer's profile including products ordered, frequency of orders, weights, pricing, and delivery terms.
• Evaluate and troubleshoot production and transportation issues to coordinate customer orders.
• Confirm pricing and acknowledge order entry within 24 hours of receipt of order.
• Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
• Maintain orders in the sales forecast and update estimates with actuals from incoming purchase orders.
• Coordinate between credit, accounting, and customers on any discrepancies in invoicing, material, and freight.
• Report customer feedback and complaints to appropriate management, sales, and/or consumer relations.
• Coordinate product and order status between warehouse, transportation, inventory control, sales and marketing, accounting, and the customer.
• Promote a positive and professional representation of the company to each customer.
• May be required to travel and may require availability outside of normal business hours.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Associate degree