Customer Service Representative

$20,800 - $20,800/Yr

Two Men And A Truck - Metairie, LA

Full-time - Entry Level

Metairie, LA

Truck Transportation

About the position

The Customer Service Representative at TWO MEN AND A TRUCK® is responsible for providing exceptional customer service and utilizing strategic selling skills to build relationships with customers. This role is ideal for self-starters who thrive in a fast-paced environment and are eager to contribute to the company's success through effective communication and problem-solving.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
• Prepare move-related paperwork and documents.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED; Associate degree in a related field preferred.
• At least 1 year of sales and/or customer service experience.
• Excellent customer service skills: effective listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.
• Creative problem-solving skills.
• Exceptional organization and time management skills.
• Strong team player who works productively with a wide range of people and personalities.

Nice-to-haves

• Bilingual is a plus.

Benefits

• Base pay of $10/hour
• Opportunities to earn commission on sales
• Career advancement opportunities