Customer Service Representative

$45,760 - $54,080/Yr

Glorious Crown Hair Salon - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Glorious Crown Hair Salon. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will contribute to our commitment to customer satisfaction. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services, ensuring customers have a clear understanding of their options.
• Analyze customer needs and recommend appropriate solutions to enhance their experience.
• Handle cash transactions accurately and efficiently when necessary.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with team members to address complex issues and improve service delivery.
• Assist in training new staff members on customer service protocols and best practices.
• Stay updated on product knowledge, policies, and procedures to provide informed support.

Requirements

• Previous experience in customer service or call center environments is preferred.
• Strong communication skills in English; proficiency in Spanish or other languages is a plus.
• Ability to analyze situations effectively and provide appropriate solutions.
• Experience with cash handling is beneficial.
• Excellent interpersonal skills with a focus on client services.
• Multilingual abilities are highly desirable for serving diverse clientele.
• A positive attitude with the ability to work well under pressure in a team-oriented environment.
• High school diploma or equivalent; further education or certifications related to customer service is an advantage.

Nice-to-haves

• Proficiency in Spanish or other languages is a plus.
• Further education or certifications related to customer service is an advantage.