Customer Service Representative

$29,120 - $37,440/Yr

Sewell Contractors - Shelby, NC

Full-time - Entry Level

Shelby, NC

Fabricated Metal Product Manufacturing

About the position

The Customer Service Representative at Sewell Contractors is responsible for addressing customer inquiries and resolving issues efficiently. This full-time role involves managing a high volume of calls, maintaining accurate records, and providing product information while ensuring customer satisfaction and retention.

Responsibilities

• Respond promptly to customer inquiries and concerns
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Upsell products and services to customers when appropriate
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide feedback to management on customer issues, concerns, and trends.

Requirements

• High school diploma or equivalent
• Proven customer service experience
• Excellent communication skills
• Ability to manage high call volumes
• Strong problem-solving skills
• Proficiency in using customer service software and tools

Nice-to-haves

• Experience in a call center environment
• Familiarity with CRM systems
• Bilingual skills

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance