Customer Service Representative

$29,120 - $31,200/Yr

Express Employment Professionals - Houston, TX

Part-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Bilingual Customer Service Representative will serve as the first point of contact for clients, providing exceptional service and support. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others.

Responsibilities

• Communicate effectively with customers via phone, email, and chat to address inquiries and provide information about products and services.
• Perform data entry tasks accurately to maintain up-to-date customer records in our database.
• Handle outbound calling to follow up on customer inquiries or feedback.
• Analyze customer needs and provide tailored solutions to enhance their experience.
• Assist in client services by resolving complaints and ensuring customer satisfaction.
• Type correspondence and documentation as needed to support customer interactions.
• Collaborate with team members to improve service delivery and address common issues.
• Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.

Requirements

• Previous experience in the automotive industry is preferred.
• Must be bilingual in English & Spanish fluently.
• Strong communication skills, both verbal and written, are essential for effective interaction with clients.
• Proficiency in office software applications is required for data entry and documentation tasks.
• Ability to analyze situations effectively and provide appropriate solutions promptly.
• A friendly attitude with a strong commitment to providing excellent client services is crucial.
• Must be able to work independently as well as part of a team in a dynamic environment.