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Fastsigns - Healdsburg, CA
posted 2 months ago
Full-time - Entry Level
Healdsburg, CA
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)
About the position
The Customer Service Representative (CSR) at FASTSIGNS® of Windsor, CA is a full-time role focused on delivering exceptional customer service and sales support. The CSR serves as the first point of contact for customers, handling inquiries via walk-in, email, and telephone. This position is integral to maintaining customer satisfaction and driving sales growth within the center, while also contributing to a positive work environment and culture.
Responsibilities
- Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email.
- Maintains an attractive retail environment (clean, organized, and functional).
- Identifies and resolves customer satisfaction issues.
- Ability to lift 40 pounds.
- Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
Requirements
- High school diploma or GED required.
- Experience resolving customer satisfaction issues.
- Experience working under pressure with multiple tasks/projects.
- Proficient computer and internet skills, including Microsoft Office suite.
- Strong verbal and written communication skills.
- Basic math skills.
- Strong organizational and time management skills preferred.
Benefits
- Outstanding growth and earnings potential.
- Great company culture.
