Customer Service Representative

$44,013 - $44,013/Yr

XPO Logistics - Houston, TX

Full-time - Entry Level

Houston, TX

1-10 employees

Truck Transportation

About the position

The Customer Service Representative at XPO is responsible for providing exceptional service to customers by assisting with inquiries, processing shipments, and resolving documentation errors. This role requires effective communication and the ability to handle various customer service tasks in a fast-paced environment.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Requirements

• 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Nice-to-haves

• Transportation experience
• Excellent verbal and written communication skills

Benefits

• Pay starts at $21.16
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance