Customer Service Representative

TEKsystems - Topeka, KS

Full-time - Entry Level

Topeka, KS

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at TEKsystems is responsible for providing high-quality customer service to members and providers, primarily through inbound calls and emails. This role involves data entry, troubleshooting, and educating members about specific Medicare programs, ensuring a courteous and professional interaction at all times.

Responsibilities

• Answer inbound calls from members and providers, providing high levels of customer service.
• Handle customer service inquiries and problems via telephone and email, accurately recording communications.
• Utilize a computerized system for tracking calls and information gathering.
• Assess needs, provide instructions, explain programs, and suggest alternative products or services.
• Engage and educate members about Medicare programs, ensuring a successful interaction.

Requirements

• Strong customer service skills to support interaction with end users in a pleasant and professional manner.
• Ability to articulate ideas clearly and concisely in various settings.
• Proficiency in using Windows and MS Office applications.
• Strong communication skills and ability to empathize with customers.
• Attention to detail and strong troubleshooting skills.
• Ability to multi-task, prioritize, and meet deadlines.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave