Customer Service Representative

TEKsystems - Auburn Hills, MI

Full-time - Entry Level

Auburn Hills, MI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at TEKsystems is responsible for delivering high-quality customer service to both internal and external customers through various communication channels. This role focuses on efficiently handling customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a professional demeanor.

Responsibilities

• Gather information via incoming calls and emails from customers to answer questions regarding product and service issues.
• Diagnose service issues and process service requests, scheduling appointments based on customer needs.
• Provide quotes to customers and order necessary service parts.
• Research and troubleshoot product issues in a timely manner.
• Update customer files with each contact made with the customer.
• Research parts needed for customer inquiries.
• Enter Credit Requests for all warranty parts ordered.
• Resolve customer complaints regarding products and services, engaging other departments as necessary.

Requirements

• Strong customer service skills and experience in a call center environment.
• Proficient in Microsoft Office applications, including Outlook and Excel.
• Ability to troubleshoot and resolve customer issues effectively.
• Excellent communication skills, both verbal and written.
• Detail-oriented with strong data entry and administrative support skills.

Nice-to-haves

• Experience in logistics or order processing.
• Familiarity with technical support and help desk operations.
• Background in retail or hospitality sectors.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.