Customer Service Representative

$37,440 - $49,920/Yr

Gorjanc Comfort Services - Highland Heights, OH

Full-time - Entry Level

Highland Heights, OH

Specialty Trade Contractors

About the position

The Customer Service Representative at Gorjanc Home Services plays a crucial role in providing exceptional service to customers by assisting with booking jobs, following up on services, and addressing customer inquiries. This position is integral to maintaining customer satisfaction and promoting the company's services in a friendly and professional manner.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence and tonality; be clear, compelling, and personable.
• Respond to customer requests, resolve issues, and promote Gorjanc.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Requirements

• Electrical experience
• Plumbing experience
• HVAC experience
• Typing skills
• Entry level customer service experience

Nice-to-haves

• Proven track record in customer service
• Competence in Microsoft and Apple software
• Good typing skills
• Proficiency with phone systems
• Strong verbal and written communication skills
• Ability to build trust and demonstrate empathy
• Highly organized with exceptional follow-through abilities
• Motivated and flexible with a positive attitude

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance