Customer Service Representative

Crash Champions - Lynchburg, VA

Full-time - Entry Level

Onsite - Lynchburg, VA

501-1,000 employees

Repair and Maintenance

About the position

The Customer Service Representative at Crash Champions plays a crucial role in ensuring a positive first impression for customers and prospective customers. This position involves managing customer interactions, providing administrative support, and maintaining a clean and welcoming workspace. The representative is essential in facilitating communication and support within the collision repair service environment.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Benefits

• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits