Customer Service Representative

$31,200 - $31,200/Yr

MMC Group - Madison, WI

Full-time - Entry Level

Madison, WI

1,001-5,000 employees

Administrative and Support Services

About the position

The Customer Service Representative position at MMC involves providing support in a call center environment, focusing on data entry, report generation, and project assistance. The role is designed for individuals who can manage data accurately and efficiently while supporting various stakeholders in the organization.

Responsibilities

• Enter appropriate data into computer programs.
• Produce and maintain data reports and alert management of inconsistencies or issues.
• Perform database queries to assist with analysis and report issues when appropriate and necessary.
• Interpret, select, or code items to be entered from a variety of document sources.
• Verify data entries for accuracy and completeness.
• Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project.
• Perform audits of own work and or that of others to ensure conformance with established procedures.
• Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues.
• Provide support to various project stakeholders.

Requirements

• High school diploma or equivalent.
• Experience in data entry and customer service.
• Strong attention to detail and accuracy in data management.
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience with database management systems.
• Familiarity with report generation tools.
• Previous experience in a call center environment.

Benefits

• Flexible full-time hours between 8 am and 6 pm.
• Opportunity for temp to perm position.