Customer Service Representative

North Carolina Farm Bureau Mutual Insurance Company - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Insurance Carriers and Related Activities

About the position

As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively.

Responsibilities

• Answer a wide variety of phone and email inquiries from customers, agents, and third parties.
• Interpret billing information to clarify charges to customer accounts.
• Document customer interactions and outcomes.
• Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution.
• Help customers resolve basic technical issues with the website and Customer Portal.
• Process credit and debit card payments.
• Assist with Claims Loss Notice Entry.

Requirements

• High school graduate or equivalent required.
• Applicants with experience in office-based customer service will be given preference.
• Efficiency and Professionalism.
• Present a professional and personable attitude.
• Analyze complex problems and communicate findings.
• Multi-task in a fast-paced customer service environment.
• Possess exceptional written and verbal communication skills.
• Collaborate effectively with other team members.
• Demonstrate a basic knowledge of Microsoft Word, Excel, and Outlook.
• Capacity to absorb extensive on-the-job training.