Customer Service Representative

$35,360 - $35,360/Yr

Apac Kansas Shears - Wichita, KS

Full-time - Entry Level

Wichita, KS

About the position

The Customer Service Representative position at APAC-Kansas, Inc. involves providing exceptional customer service in the heavy highway construction industry. The role requires a strong understanding of the ready-mix, construction, asphalt, paving, and sand & gravel business, as well as the ability to assist drivers and customers effectively. The representative will manage customer orders, maintain inventory levels, and ensure smooth communication between various departments.

Responsibilities

• Answer the phone promptly with a pleasant and accommodating tone of voice.
• Take customer orders in a detailed, timely, and professional manner, recording accurate delivery and product information.
• Deliver top-notch customer service to company foremen, all plants/worksites, and outside customers.
• Build rapport with customers and establish good working business relationships.
• Maintain proper materials and adequate inventory levels at sites.
• Be aware of special jobsite conditions that require specific trucks, spacing, slump requirements, etc.
• Accurately record, maintain, and review driver time cards and log driver service hours.
• Schedule random drug tests and Department of Transportation physicals for drivers.
• Screen applicants for qualified employees for positions company-wide.
• Work closely with maintenance shops to schedule equipment repairs and services.
• Work closely with payroll to ensure all time cards are entered properly.
• Hold weekly driver meetings for all truck drivers to discuss issues.
• Regular and predictable attendance at assigned times is required.

Requirements

• Minimum of a high school diploma or general education degree (GED) required.
• Valid state driver's license and satisfactory driving record is required.
• Two to four years of experience working in a dispatching environment.
• Effective verbal and written communication skills.
• Ability to operate office equipment including computers, copiers, and printers.
• Proficiency in personal computers/word processing, spreadsheets/databases, and relevant software packages.
• Ability to analyze issues independently and perform under deadline pressure.

Nice-to-haves

• AA degree or college level experience preferred.

Benefits

• Dental insurance
• Health insurance
• Opportunities for advancement